The customer has the right to withdraw from the contract at any time before the start of the stay, without giving reasons. Withdrawal is possible only in writing. This withdrawal must be delivered to the company.
GRAND HOTEL BELLEVUE, a.s. and the customer is required to pay the following fees:
| Cancellation before the start of the stay | Fee |
| more than 60 days | 10 % from the total amount of ordered services according to the preliminary calculation |
| 31-60 days | 20 % from the total amount of ordered services according to the preliminary calculation |
| 11-30 days | 50 % from the total amount of ordered services according to the preliminary calculation |
| 2-10 days | 80 % from the total amount of ordered services according to the preliminary calculation |
| 1 the day before arrival | 100 % from the total amount of ordered services according to the preliminary calculation |
Note: Individual calendar days are always counted, as follows: 1. day counted is the day of cancellation by the customer indicated on the cancellation. The last day counted is the day before the start (scheduled to start drawing services). Failure to provide accommodation services on the day specified in the reservation is also considered a cancellation of the entire stay. On the day following the designated boarding date, all reserved seats are released for the needs of other customers. GRAND HOTEL BELLEVUE, a.s. is obliged to make a statement in case of cancellation and transfer the remaining amount to the customer within 30 calendar days at the latest.
Notice: GRAND HOTEL BELLEVUE, a.s. requires the payment of cancellation fees even in case of serious reasons, such as illness, natural disasters, etc. For this case, we recommend taking out quality insurance against cancellation fees and claiming compensation from the insurance company. The cancellation fee must also be paid in the event that the customer does not participate in the stay due to incorrect data provided by him on the order or does not present proof of payment of the deposit. Changing the date is considered a cancellation of the stay and a subsequent new order.
